Shipping Policy

Effective Date: October 22, 2024

Thank you for shopping at Plantagotchi World! This Shipping Policy outlines the terms and conditions for shipping and delivery of your orders from https://plantagotchiworld.com.

By placing an order with us, you agree to the terms of this Shipping Policy.

1. Free Shipping

We are pleased to offer free shipping worldwide on all orders. Regardless of where you are located, there are no additional shipping charges for any purchase made on our website.

2. Order Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays). During peak seasons or promotional periods, processing times may be extended. You will receive an email confirmation once your order has been processed and shipped.

Please note that orders placed after 5:00 PM (local time) or on weekends/holidays will be processed on the next business day.

3. Shipping Times & Delivery

We partner with reputable carriers to ensure your Plantagotchi arrives in a timely manner. Delivery times vary depending on your location:

• United States & Canada: 7-14 business days
• Europe: 7-14 business days
• Australia & New Zealand: 10-20 business days
• Asia: 10-20 business days
• Rest of the World: 10-30 business days

Please note that delivery times are estimates and may vary due to factors outside of our control, such as customs delays, weather conditions, or carrier issues.

4. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to follow the progress of your shipment. If you do not receive a tracking number, please contact us at support@plantagotchiworld.com.

You can also track your order directly on our website by visiting the Track Order page.

5. Shipping Destinations

We ship to most countries worldwide. However, there may be certain regions that we are unable to ship to due to shipping restrictions or logistical limitations. If we are unable to ship to your location, we will notify you and issue a full refund.

6. Customs, Duties, and Taxes

Orders shipped outside of the United States may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are not included in the price of the product or shipping costs and are the customer’s responsibility.

We recommend checking with your local customs office for more information on any potential charges before placing an order.

7. Delayed or Lost Shipments

While we strive to ensure timely delivery, there are instances in which shipments may be delayed:

• Customs Delays: International shipments may be delayed due to customs processing in your country.
• Carrier Delays: We rely on third-party shipping carriers, and delays may occur due to high shipping volumes, weather conditions, or other unforeseen circumstances.

If you believe your order has been delayed or lost, please contact us at support@plantagotchiworld.com. We will work with the carrier to resolve the issue and provide you with an update.

8. Order Changes and Cancellations

Once an order has been placed, we are unable to make changes to it. However, if you need to cancel your order, please contact us immediately at support@plantagotchiworld.com. If your order has not yet been processed, we will do our best to accommodate your request.

Once an order has shipped, we are unable to cancel it. In such cases, you can refer to our Return Policy for information on how to return the product after it has been delivered.

9. Missing or Damaged Items

If your order arrives with missing or damaged items, please contact us within 7 days of receiving your order at support@plantagotchiworld.com. Please include your order number and photos of the damaged items, if applicable. We will arrange a replacement or issue a refund as per our Return & Replacement Guarantee.

10. Contact Us

If you have any further questions or concerns about our Shipping Policy, please don’t hesitate to contact us:

Email: support@plantagotchiworld.com
Contact Form: https://plantagotchiworld.com/contact-us/